How to control quality?

Answer:

Explanation:

1. Set your quality standards.

In some industries, you may have to meet quality standards set by an outside body, such as an industry association, the local health and safety inspector, or a government regulatory agency. In others, there aren't any official quality standards, so you'll need to set your own.

Each department of your business will have different quality control standards. However, they must all be objectively measurable. For example, if you're developing quality control standards for your customer service team, “sounding friendly on the phone" is not a measurable standard. Measurable standards might include:

Answering all customer calls by the second ring

Responding to all customer service emails within four hours

Resolving customer service problems in five minutes or less

2. Decide which quality standards to focus on.

Of course, you want to ensure quality in all aspects of your operation. However, begin by focusing on the most important measures — those that have the biggest effect on your profits and your customer experience. This will enable you to get results quickly and also keeps you and your team from becoming overwhelmed.

For instance, if you own a restaurant, keeping the restrooms clean is definitely something to monitor in your quality control program—but not the most important thing. Getting orders out to customers quickly and accurately is a more important standard because it has a more direct effect on the quality of experience and customer satisfaction.

3. Create operational processes to deliver quality.

W. Edwards Deming, the founder of modern quality control, believed that well-designed processes lead to high-quality products and services. If you create good processes, continually measure the results of the processes, and work to consistently improve the process, your product or service will get better and better.

Starting with your critical operations, create step-by-step processes that include benchmarks. For instance, in a B2B company's accounting department, operational processes might require preparing and delivering invoices within 24 hours after a job is completed or a product is delivered. In a restaurant, operational processes might require servers to pick up food for delivery to the customer’s table within two minutes of it being prepared.

4. Review your results.

Most business software, from financial and accounting apps to customer relationship management or customer service tools, lets you customize the information you collect and use dashboards to view it at a glance. Review your data regularly to see how well your company is meeting its quality standards.

5. Get feedback.

Use measurable feedback from external sources, such as customer surveys, online ratings and reviews and net promoter scores (NPS), to get a fuller picture of product and service quality. Also, get regular feedback from employees. How well are the operational processes working to deliver quality? How could they be improved?

6. Make improvements.

Once you’re meeting your quality control standards, don't stop there. For example, if you own a residential cleaning service business and you can cut the time it takes your maids to clean a home by 25 percent, you’ll be able to handle 25 percent more business without hiring any additional employees. That will really boost your bottom line.

No matter how well your processes are running, quality control shows there's always room for improvement, and making small changes can pay off in big ways.  

Assume Caterpillar, Inc. (CAT) reports investments in affiliated companies, consisting mainly of its 50% ownership of Shin Caterpillar Mitsubishi, Ltd. Caterpillar reports those investments on its balance sheet at $576 million, and provides the following footnote in its 10-K report.

Investments in unconsolidated affiliated companies Our investments in affiliated companies accounted for by the equity method consist primarily of a 50% interest in Shin Caterpillar Mitsubishi Ltd. (SCM) located in Japan. Combined financial information of the unconsolidated affiliated companies accounted for by the equity method (generally on a three-month lag, e.g., SCM results reflect the periods ending September 30) was as follows:

Years Ended December 31 (Millions of Dollars) 2011 2010 2009
Results of operations:
Sales $4,007 $4,420 $4,140
Cost of sales 3,210 3,526 3,257
Gross profit $797 $894 $883
Profit $157 $187 $161
Caterpillar's profit $73 $81 $73

Sales from SCM to Caterpillar of approximately $1.67 billion, $1.81 billion and $1.73 billion in 2011, 2010 and 2009 respectively, are included in the affiliated company sales. In addition, SCM purchased $268 million, $273 million and $282 million of products from Caterpillar in 2011, 2010 and 2009, respectively.


December 31 (Millions of Dollars) 2011 2010 2009
Financial position:
Assets
Current assets $2,062 $1,807 $1,714
Property, plant and equipment-net 1,286 1,119 1,120
Other assets 173 176 194
3,521 3,102 3,028
Liabilities
Current liabilities 1,546 1,394 1,348
Long-term debt due after one year 269 309 318
Other liabilities 393 145 188
2,208 1,848 1,854
Ownership $1,313 $1,254 $1,174

Ceterpillar's investment in unconsolidated affiliated
companies, December 31 (millions of dollars) 2011 2010 2009
Investment in equity method companies $576 $542 $540
Plus: Investment in cost method companies 16 20 25
Investment in unconsolidated affiliated companies $592 $562 $565

Required:
What assets and liabilities of unconsolidated affiliates are included on CAT's balance sheet as a result of the equity method of accounting for those investments?

Annenbaum Corporation uses the weighted-average method in its process costing system. This month, the beginning inventory in the first processing department consisted of 400 units. The costs and percentage completion of these units in beginning inventory were: Cost Percent Complete Materials costs $ 5,700 65% Conversion costs $ 6,800 45% A total of 6,500 units were started and 5,900 units were transferred to the second processing department during the month. The following costs were incurred in the first processing department during the month: Cost Materials costs $ 125,500 Conversion costs $ 207,000 The ending inventory was 50% complete with respect to materials and 35% complete with respect to conversion costs. The total cost transferred from the first processing department to the next processing department during the month is closest to: (Round your intermediate calculations to 3 decimal places.)

Discuss the negative impact of piracy on businesses.​

The notes to a recent annual report from Weebok Corporation indicated that the company acquired another company, Sport Shoes, Inc. Assume that Weebok acquired Sport Shoes on January 5 of the current year. Weebok acquired the name of the company and all of its assets for $511,000 cash. Weebok did not assume the liabilities. The transaction was closed on January 5 of the current year, at which time the balance sheet of Sport Shoes reflected the following book values and an independent appraiser estimated the following market values for the assets:

Sport Shoes, Inc.
January 5 of the Current Year Book Value Market Value
Accounts receivable (net) $35,000 $35,000
Inventory 210,000 183,000
Fixed assets (net) 23,000 46,500
Other assets 10,000 16,000
Total Assets $278,000
Liabilities $72,000
Stockholders' equity 206,000

Market values for the purchased assets were provided to Weebok by an independent appraiser.

Required:
Compute the amount of goodwill resulting from the purchase.

During 2020, Sam and Libby, a married couple, decided to sell their residence, which had a basis of $200,000. They had owned and occupied the residence for 20 years. To make it more attractive to prospective buyers, they had the inside painted in April at a cost of $5,000 and paid for the work immediately. They sold the house in May for $800,000. Broker's commissions and other selling expenses amounted to $50,000. The couple purchased a new residence in July for $400,000. What is the recognized gain and the adjusted basis of the new residence

Carmelita Inc., has the following information available:
Costs from Beginning Inventory Costs from Current Period Direct materials $2,000 $22,252 Conversion costs 6,200 150,536
At the beginning of the period, there were 500 units in process that were 60% complete as to conversion costs and 100% complete as to direct materials costs. During the period, 4,500 units were started and completed. Ending inventory contained 340 units that were 30% complete as to conversion costs and 100% complete as to materials costs. The company uses the FIFO process cost method.
The cost of completing a unit during the current period was:______.
a. $34.88
b. $36.19
c. $35.95
d. $35.89

Select the correct answer.
Which of these trainings does the hospitality certification provide?
OA. ensures the safety of the food served
OB. safely serve alcohol to other individuals
OC. food has been produced and handled according to the recognized standards
OD. create the ultimate experience

Pension data for David Emerson Enterprises include the following:
($ in millions)
Discount rate, 10%
Projected benefit obligation, January 1 $320
Projected benefit obligation, December 31 500
Accumulated benefit obligation, January 1 335
Accumulated benefit obligation, December 31 450
Cash contributions to pension fund, December 31 185
Benefit payments to retirees, December 31 61
Required:
Assuming no change in actuarial assumptions and estimates, determine the service cost component of pension expense for the year ended December 31.

On January 1, Year 1, Hol Company hired a general contractor to begin construction of a new office building. Hol negotiated a $900,000, five-year, 10% loan on January 1, Year 1, to finance construction. Payments made to the general contractor for the building during Year 1 amount to $1,000,000. Payments were made evenly throughout the year. Construction is completed at the end of Year 1, and Hol moves in and begins using the building on January 1, Year 2. The building is estimated to have a 40-year life and no residual value. On December 31, Year 3, Hol Company determines that the market value for the building is $970,000. On December 31, Year 5, the company estimates the market value for the building to be $950,000.Required:Use the two alternative methods allowed by IAS 16 with respect to the measurement of property, Plant and equipment subsequent to initial recognition to determined.

Steeler Towel Company estimates its overhead to be $203,000. It expects to have 58,000 direct labor hours costing $1,015,000 in labor and utilizing 14,500 machine hours. Calculate the predetermined overhead rate using: Round your answers to two decimal places. A. Direct labor hours $fill in the blank 1 per direct labor hour B. Direct labor dollars $fill in the blank 2 per direct labor dollar C. Machine hours $fill in the blank 3 per machine hour

The difference between production possibilities frontiers that are bowed out and those that are linear is that a. bowed out production possibilities frontiers illustrate tradeoffs where linear production possibilities frontiers do not. b. bowed out production possibilities frontiers show increasing opportunity cost where linear ones show constant opportunity cost. c. bowed out production possibilities frontiers are the result of perfectly shiftable resources where linear production possibilities frontiers are not. d. linear production possibilities frontiers illustrate real world conditions more than bowed out production possibilities frontiers.

Sandra hired Jeff to work as a tax driver for Sandra. Jeff had a long criminal record for violent assaults, including three instances of vehicular homicide. However, Sandra was not aware of this and she does not check employee's criminal records. After a long hot summer day of city driving, Ben, another driver, cut Jeff off and slightly dented Jeff's cab. Jeff became enraged. He pulled Ben out of his car and hit him with a brick that was lying on the side of the road. Ben suffered serious and permanent injuries and wants to sue. Who is liable in this situation: Group of answer choices Both Jeff and Sandra because of the employer's direct liability for wrongful hiring Neither since Ben was the instigator Only Jeff as Sandra was unaware of Jeff's criminal history Only Sandra because of vicarious liability

In 2013 cumulative preferred shareholders should have received a dividend of $10,000, but the company didn't pay a dividend. In 2014 the preferred shareholders should receive a distribution of $11,000. If the company pays $50,000 in 2014 of dividends how much will the preferred shareholders receive

Beginning inventory, purchases, and sales for Item Zeta9 are as follows: Oct. 1 Inventory 200 units at $30 7 Sale 160 units 15 Purchase 180 units at $33 24 Sale 150 units Assuming a perpetual inventory system and using the first-in, first-out (FIFO) method, determine (a) the cost of goods sold on October 24 and (b) the inventory on October 31. a. Cost of goods sold on October 24 $fill in the blank 1 b. Inventory on October 31 $fill in the blank 2

What is the net present value of a project with the following cash flows if the required rate of return is 9 percent? Year Cash Flow 0 -$42,398 1 18,201 2 21,219 3 17,800 Group of answer choices -$1,574.41 -$1,208.19 $5,904.64 $6,029.09 $6,311.16

The following transactions were completed by The Wild Trout Gallery during the current fiscal year ended December 31: Jan. 19. Reinstated the account of Arlene Gurley, which had been written off in the preceding year as uncollectible. Journalized the receipt of $1,935 cash in full payment of Arlene’s account. Apr. 3. Wrote off the $11,090 balance owed by Premier GS Co., which is bankrupt. July 16. Received 25% of the $19,900 balance owed by Hayden Co., a bankrupt business, and wrote off the remainder as uncollectible. Nov. 23. Reinstated the account of Harry Carr, which had been written off two years earlier as uncollectible. Recorded the receipt of $3,155 cash in full payment. Dec. 31. Wrote off the following accounts as uncollectible (one entry): Cavey Co.,$8,340; Fogle Co., $2,475; Lake Furniture, $6,365; Melinda Shryer, $1,800. Dec. 31. Based on an analysis of the $979,800 of accounts receivable, it was estimated that $42,600 will be uncollectible. Journalized the adjusting entry.

A company had sales revenue of $900,000 for the year. In addition, the following information is available related to the cost of the units sold: Total purchase cost $ 480,000 Freight charges 10,000 Purchase discounts 25,000 Purchase returns 50,000 Operating expenses 200,000 For what amount would the company report gross profit

Single Plantwide Factory Overhead Rate Scrumptious Snacks Inc. manufactures three types of snack foods: tortilla chips, potato chips, and pretzels. The company has budgeted the following costs for the upcoming period: Factory depreciation $9,472 Indirect labor 23,475 Factory electricity 2,677 Indirect materials 5,560 Selling expenses 13,179 Administrative expenses 7,413 Total costs $61,776 Factory overhead is allocated to the three products on the basis of processing hours.The products had the following production budget and processing hours per case: Budgeted Processing Hours Volume (Cases) Per Case Tortilla chips 3,000 0.25 Potato chips 6,000 0.10 Pretzels 3,500 0.30 Total 12,500 If required, round all per unit answers to the nearest cent. Determine the single plantwide factory overhead rate. $ 86.25 X per processing hour.

What is the main reason why a boycott might not be successful?
A. Many consumers won't stay away from a company that offers the
lowest prices.
B. The news media often refuses to cover boycotts for fear of driving
away advertisers.
C. Companies will only change their ways if their sales and profits
are affected
D. The company is able to spend more money lobbying the
government

what is mean, meadian, mode ?

Calculate Tim's marginal revenue and marginal cost for the first seven frying pans he produces, and plot them on the following graph. Use the blue points (circle symbol) to plot marginal revenue and the orange points (square symbol) to plot marginal cost at each quantity.

The world price of a liter of vodka is$7.00. While the distillation is done domestically, some of the grainsand materials for the bottle are imported. The value of imported components is$2.00. Assume that thereis no tariff on imported components used to make vodka.a) (1 points) What is the NRP for vodka if there is a tariff of$3.00

Urban Drapers Inc., a drapery company, has been successfully doing business for the past 15 years. It went public eight years ago and has been paying out a constant dividend of $2.24 per share every year to its shareholders. In its most recent annual report, the company informed investors that it expects to maintain its constant dividend into the foreseeable future and that dividends are not expected to increase.

If you are an investor who requires a 25.50% rate of return and you expect dividends to remain constant forever, then your expected valuation for Urban Drapers stock today is ________ per share. Urban Drapers has a sister company named Super Carpeting Inc. (SCI). SCI just paid a dividend (D_0) of $2.64 per share, and its annual dividend is expected to grow at a constant rate (g) of 5.50% per year. If the required return (r_s) on SCI's stock is 13.75%, then the intrinsic value of SCI's shares is _______ per share.

Racing Bikes $929,000 $266,000 $409,000 254,000 Dirt Mountain Bikes Total Bikes Sales Variable manufacturing and selling 467,000 116,000 197,000 154,000 expenses Contribution margin Fixed expenses: Advertising, traceable Depreciation of special equipment Salaries of product-line managers Allocated common fixed expenses Total fixed expenses 462,000 150,000 212,000 100,000 70,200 44,000 115,900 185, 800 20,800 15,400 36,700 50,800 123,700 $ 46,100 $ 26,400 $43,400 $ (23,700) 8,800 40,600 7,600 38,600 81,800 168,600 21,000 40,600 53,200 123,600 415,900 Net operating income (loss) "Allocated on the basis of sales dollars Management is concerned about the continued losses shown by the racing bikes and wants a recommendation as to whether or not the line should be discontinued. The special equipment used to produce racing bikes has no resale value and does not wear out Required: 1. What is the financial advantage (disadvantage) per quarter of discontinuing the Racing Bikes? 2. Should the production and sale of racing bikes be discontinued? 3. Prepare a properly formatted segmented income statement that would be more useful to management in assessing the long-run profitability of the various product lines. Complete this question by entering your answers in the tabs below. Required 1 Required 2 Required 3 Prepare a properly formatted segmented income statement that would be more useful to management in assessing the long- run profitability of the various product lines. Totals Dirt Bikes Mountain Bikes Racing Bikes Sales Variable manufacturing and selling expenses Contribution margin (loss) 0 0 Traceable fixed expenses: Advertising, traceable Depreciation of special equipment Salaries of the product line managers Total traceable fixed expenses 0 0 0 Product line seament marain (loss) ol $

In June of this year, Dr. and Mrs. Bret Spencer traveled to Denver to attend a three-day conference sponsored by the American Society of Implant Dentistry. Bret, a self-employed practicing oral surgeon, participated in scheduled technical sessions dealing with the latest developments in surgical procedures. On two days, Mrs. Spencer attended group meetings where various aspects of family tax planning were discussed. On the other day, she went sightseeing. Mrs. Spencer does not work for her husband, but she prepares their tax returns and handles the family investments. Expenses incurred in connection with the conference are summarized below.Airfare (two tickets) $2,600Lodging (single and double occupancy are the same rate—$225 each day) 675Meals ($370 x 3 days)* 1110Conference registration fee (includes $120 for Family Tax Planning sessions) 580Car rental 305*Split equally between Dr. and Mrs. Spencer. If an amount is zero, enter "0". If required, round your interim calculations to nearest dollar.How much, if any, of these expenses can the Spencers deduct?Mrs. Spencer's activities do not constitute a trade or business. Therefore, she can deduct $fill in the blank 2 of her expenses.Bret's deductible expenses are:Airfare (one ticket) $Lodging $Meals $ Less: 50% limit $ Registration fee $Car rental $Total $

Adam Ant lives in the country of Petertopia, which has a tax rate of 5% on the first $20,000 in taxable income, 10% on the next $40,000 in taxable income, and 15% on all taxable income above $60,000. Petertopia allows a standard deduction of $12,200 for single taxfilers, and $24,400 for married taxfilers. There are no other tax deductions or credits available. Adam has gross income of $35,000. As a single person, he takes a standard deduction of $12,200. Adam's taxable income is $________ his marginal tax rate is ______% and his total taxes due are $ ________(Please only enter numbers in the blanks. Round your answers to 2 decimal places if necessary.)

what is marketing shortly ​

A holiday sales flyer advertised a video game system for a significantly reduced price and
video game with purchase. Later that day, the sales associate told you that the store is out of
both items. Instead, you were offered a different system and games at full retail prices. What is this type of fraud called?

Chapter 4
Analysis of Financial Statements
Problem 4-1 page 112
DAYS SALES OUTSTANDING Baker Brothers has a DSO of 40 days, and its annual sales are
$7,300,000. What is its accounts receivable balance? Assume that it uses a 365-day year.​

A manufacturing process consists of three processes. Step 1 requires 10 minutes per unit, step 2 requires 6 minutes per unit and step 3 requires 7 minutes per unit. 40% of units that complete the third step require rework, which means those units must start the process over at step 2 (processing times are the same for units being reworked) and rework is always successful. Demand at the shop is 0.4 units per minute.What is the capacity of the shop (in units per units per minute)?